Franco Signor is privately held and 100% employee owned and operated. The quality of our services and the satisfaction of our clients is our first priority. We focus on the unique and individual risk components present in each referral in order to deliver a complete compliance solution. The result for our clients is simple, superior claim and settlement outcomes.
While every referral will involve a variety of medical, legal, and risk management experts; your front-line contact will be a designated MSP Director that will handle all communication and coordination of the services with you. Our MSP Directors are experts in MSP matters and will ensure that you are completely satisfied with our company and the services we provide.
Our proprietary Operational “Four Phase” Review process manages the Risk, Compliance, Clinical, and Quality components of your referral.
Phase I: Risk Management
Franco Signor employs a team of claims and risk management professionals who understand not only MSP matters, but how claims handling actually works in the real world. Franco Signor can prepare a Risk and Compliance Action Plan (Risk-CAP) for your claim. Our Risk-CAP personnel have decades of experience in claims and MSP compliance. We will tailor the Risk-CAP to the individual components presented in your MSP case and prepare a comprehensive solution to mitigate your exposure in the claim. You will be involved in the service selection process and we will ensure that you understand every option and the steps we are taking to meet your needs. The Risk-CAP eliminates the possibility of inappropriate and expensive services being performed on your case and ensures all parties are clear on the path to compliance.
Phase II: MSP Compliance
Our staff of attorneys are industry recognized experts in MSP Compliance and will review the compliance matters present in your case. Our attorneys will work hand-in-hand with you and your chosen counsel to navigate the individual legal compliance matters including the conditional payment administrative appeal, release, settlement agreement, and any other legal compliance issues you would like addressed. We understand that clients expect more from us than form letters reciting the MSP law and sample template language that doesn’t fit your case’s needs. You can rest assured that you will have an MSP compliance expert in your corner on every referral to address the individual needs of your claim.
Phase III: Clinical Expertise
Franco Signor has assembled the most experienced team of clinical experts in the industry. Our staff of doctors, nurses, pharmacists, and medical-financial experts has completed tens of thousands of MSP claims since 2001. These experts understand how to reduce conditional payment exposure and minimize future medical expenses in your settlements. Each case will be scrutinized by our clinical team to reduce exposure with legitimate and proven strategies. While we’ve seen some MSP companies touting their cost-cutting pharmacy/clinical services the unfortunate fact is many of these unsupported efforts have repeatedly failed with Medicare. These ill-fated programs have cost clients millions in settlement dollars and vendor service fees. We understand the entire MSP Compliance process and will present you with real strategies that explain the risk, mitigate your exposure and are defensible for the life of the claim.
Phase IV: Quality Review
Franco Signor audits 100% of our work product for consistency and accuracy before and after returning the final product to the client. Our internal team of “Quality Directors” represents our most experienced personnel in the areas of Risk, Compliance, and Clinical matters. In addition to producing consistent, highly accurate outcomes; this team is able to identify and track emerging industry trends that allow Franco Signor to rapidly evolve and address the ever changing needs of the industry. We understand that MSP compliance is complex and evolving. Franco Signor has the experience, personnel, and knowledge to capitalize on emerging opportunities to our client’s benefit.
Franco Signor’s proprietary “Four Phase” Operational Review provides comprehensive planning and superior claim settlement outcomes to our clients.